Refund policy

At Fuzion Electronics, we want you to feel confident in your purchase. Please review our return and refund policy below, which applies only to physical hardware products.

Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, in original condition, and returned with all original packaging, accessories, and contents.

  • Any item showing signs of use, damage, or missing components may be refused or subject to a restocking fee.

Non-Returnable Items

  • Items marked as Final Sale are not eligible for return.

  • Returns requested after the 7-day window will not be accepted.

Refunds

  • Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method within 5–7 business days.

  • Original shipping costs are non-refundable.

Defective or Damaged Items

  • If your item arrives defective or damaged, please get in touch with us within 48 hours of delivery with photos and a description of the issue.

  • Eligible cases may qualify for a replacement or exchange in accordance with our warranty policy.

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a confirmed defect or shipping error.

  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Warranty

  • All TV boxes sold by Fuzion Electronics include a limited hardware warranty.

  • Warranty coverage applies to manufacturer defects only and does not cover damage caused by misuse, unauthorized modifications, or external factors.

Contact Us

If you have questions regarding returns or refunds, please contact our support team before sending any items back.